So, your camera, flash, lens, or whatever doesn't seem to work properly. What to do? We will diagnose the problem and help you decide what action to take. There is no charge for this service.
All estimated repair charges are quoted and agreed upon before any repairs are made. If the item is sent out prepayment will usually be required. If the item is sent out for repair and then, for various reasons,is returned unrepaired any prepayment will be refunded. There will be a fifteen dollar shipping and handling fee.
When an item doesn't work properly there are several remedies that might solve the problem. A few of these actions are listed below.
1. A minor resetting of the controls is done. There is no charge for this service.
2. A clarification of the operation of the item is made. There is no charge for this service.
3. The battery and battery contacts are checked. There is no charge for this service.
4. A minor repair may be done while you wait. A price quotation is made before any repair is done. Payment is made after the repair is done.
5. A major repair is needed. The item is then sent out of state for repair. For most items the turn-around time is usually two to three weeks. The warranty period is 90 days from the time that the repaired item is received at our shop. If our repair center does not offer repairs on the broken item it is usually because parts are no longer available. If a broken camera body cannot be repaired we can usually offer a new or used substitute on which all your accessories will work. We do buy or take in trade some broken camera items.